Refund policy

Refund, Exchange & Warranty Policy

Meniacc Enterprise (“Meniacc”)

1. Refunds & Exchanges — Within 7 Days of Delivery

If your item arrives damaged, faulty, defective or incorrect, please contact us at themeniaccclub@gmail.com within 7 days of receiving your order.

Once the item has been returned and inspected, an approved claim will be replaced with the same item, subject to availability. For approved claims involving items that arrive damaged, faulty, defective or incorrect, Meniacc will cover the return shipping cost and the cost of sending the replacement item to you. Please contact us before returning the item for return instructions.

If the same item is unavailable, Meniacc may offer a replacement of equivalent value, store credit or a refund.

Refunds and exchanges are not available for change of mind.

To be eligible:

  • The item must be unused, unless the defect could only reasonably be discovered through use.
  • The item must be returned in its original condition and packaging.
  • Proof of purchase is required.
  • Personalised items are not eligible for return or exchange unless they are faulty or defective.

We aim to process approved refunds or exchanges within 5 working days after receiving and inspecting the returned item.

Approved refunds will be made to the original payment method used for the purchase.

If a manufacturing defect is discovered after the initial 7-day period, your item may still be covered under our 6-Month Warranty below.

2. 6-Month Warranty

All Meniacc bags are covered by a 6-month warranty against manufacturing defects, starting from the date of the original purchase.

The warranty is intended to cover faults caused by the manufacturing or workmanship of the product. It does not cover damage caused by normal use, accidents, improper care, misuse or external factors.

What Is Covered

Our warranty may cover:

  • Manufacturing defects in materials or workmanship.

All warranty claims are subject to inspection and assessment by Meniacc.

What Is Not Covered

The warranty does not cover:

 

  • Damage that occurred during delivery or transit to you.
  • Damage caused after receiving the item that is not the result of a manufacturing defect.
  • Normal wear and tear from regular use.
  • Damage caused by misuse, neglect, accidents or improper handling.
  • Damage caused by carrying excessive weight or overloading the bag.
  • Punctures, cuts, slashes, tears or other damage caused by sharp objects or external forces.
  • Mould, mildew, moisture damage or deterioration caused by improper storage or environmental conditions.
  • Damage caused by improper cleaning, washing or care.
  • Alterations, repairs or modifications carried out by the customer or an unauthorised third party.
  • Products specifically sold as defective, clearance or outlet items where the relevant defect was disclosed before purchase.

Meniacc reserves the right to assess the condition of the product and determine whether the issue falls within the scope of our warranty.

3. Making a Warranty Claim

To make a warranty claim, please contact us at themeniaccclub@gmail.com with:

  • Your order number or proof of purchase.
  • Photos and/or videos clearly showing the issue.
  • A brief description of the problem and how it occurred.

We may request additional information before asking you to return the item.

For claims requiring physical inspection, the bag must be returned to Meniacc for assessment before a repair, replacement or store credit can be approved.

Customers are responsible for arranging and paying the shipping cost to return the bag to us for warranty inspection. 

We recommend using a trackable shipping service and keeping your proof of postage, as Meniacc cannot be responsible for return parcels that are lost in transit.

4. Approved Warranty Claims

If your warranty claim is approved, Meniacc may, depending on the nature of the defect and condition of the product:

  • Repair the item;
  • Replace the item with the same product or an equivalent product; or
  • Provide store credit where repair or replacement is not reasonably available.

For approved warranty claims, Meniacc will cover the shipping cost of sending the repaired or replacement item back to you.

Any replacement provided under warranty does not restart or extend the original 6-month warranty period. The repaired or replacement item will remain covered for the remainder of the original warranty period, calculated from the initial purchase date.

Limited Edition or Discontinued Products

We will make reasonable efforts to provide the same product or design where a replacement is approved.

However, we cannot guarantee the availability of limited-edition, seasonal, discontinued or sold-out products.

If an identical replacement is unavailable, Meniacc may offer an equivalent replacement or store credit based on the value of the original product, at our discretion.

5. Repeated Damage After Repair or Replacement

We encourage customers to take reasonable care of their bags to extend their lifespan.

If a bag has previously been repaired or replaced due to damage in a particular area, please avoid placing excessive weight, sharp objects or unnecessary strain on that area.

If similar damage occurs again as a result of overloading, misuse, improper care or external damage, it may not qualify as a manufacturing defect and therefore may not be covered under warranty.

Any future warranty claim will require the bag to be returned to Meniacc for inspection before a repair, replacement or store credit can be approved.

6. Out-of-Warranty Repairs

If your item is no longer within the 6-month warranty period, you may still contact us to check whether a repair is possible.

Repairs are subject to assessment, availability of parts and the nature of the damage. If the item can be repaired, repair and shipping costs will be borne by the customer. We will inform you of the applicable charges before proceeding with the repair.

For any questions regarding refunds, exchanges or warranty claims, please contact themeniaccclub@gmail.com.