Refund policy

Refund & Exchanges Policy

Meniacc Enterprise (“TMC”)

Refund Processing

TMC has a 7-day (upon receiving goods) refund policy if items received are damaged or broken. Change of mind is not applicable. If you are unhappy with your purchase, contact us at themeniaccclub@gmail.com within 7 days upon receipt of your order for a refund. Refunds will only be processed to the credit card or bank account of the individual from which the payment was received. Any requests for refunds will only be processed within 7 days upon receipt of your order. TMC aims to process all returns/exchanges within 5 working days of receiving your order back.

To be eligible for a refund, goods must not be personalised, be unused, undamaged and accompanied by proof of purchase. Goods being returned must also be in the same condition as when delivered including original packaging. Please note that customers are responsible for initial shipping costs & return shipping costs on returned items. Customers are advised to get proof of postage when returning goods as we cannot be held responsible for lost packages.

Exchange Processing

TMC has a 7-day (upon receiving goods) exchange policy for items which are faulty/defect. Faulty/defect includes manufacturing defect or damaged goods. Kindly contact us at themeniaccclub@gmail.com if you need to exchange the faulty/defect product(s). Brand new item(s) will be mailed out within 2 working days once the faulty/defect product is inspected and received. Should the item run out of stock, customer will receive a store credit voucher instead. Please note that customers are responsible for initial shipping costs & return shipping costs on returned items.

Self-Pickup Orders

For self-pickup orders, items must be collected within 3 months from the date of purchase. If not collected within this timeframe, TMC reserves the right to dispose of or resell the item(s) at our discretion. No refunds or replacements will be issued for unclaimed items.

Mailing address:

Meniacc Enterprise. 115A Jalan Gasing, 46000 Petaling Jaya, Selangor, Malaysia