Privacy Policy

Meniacc Enterprise (“Meniacc”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit www.meniacc.com, place an order, subscribe to our marketing communications, contact us or otherwise interact with Meniacc.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Meniacc, we may collect the following information:

• Contact information: Your name, email address, telephone number, billing address and delivery address.

• Order information: Products purchased, order history, shipping information and information relating to returns, exchanges, repairs or warranty claims.

• Personalisation information: Names, words, initials or other information you provide when ordering personalised or customised products.

• Payment and transaction information: Information relating to your payment and transaction. Payments are processed through our third-party payment providers.

• Account information: Account and login information if you create or use a customer account on our website.

• Customer communications: Information you provide when contacting us through email, WhatsApp, Instagram, Facebook or other customer service channels.

• Marketing information: Your email address, marketing preferences and interactions with our marketing communications.

• Website and device information: Your IP address, browser type, device information, pages viewed, website interactions and other technical information generated when you use our website.

• Approximate location information: Information derived from your IP address, which may be used for functions such as currency conversion and website localisation.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.

• Process payments and verify transactions.

• Arrange shipping and delivery.

• Send order confirmations, shipping updates and tracking information.

• Provide personalised or customised products.

• Respond to enquiries and provide customer service.

• Process returns, exchanges, repairs and warranty claims.

• Maintain customer accounts where available.

• Detect and prevent fraudulent or unauthorised transactions.

• Operate, maintain and improve our website.

• Understand how customers use and interact with our website.

• Measure the effectiveness of our advertising and marketing.

• Show relevant advertisements through third-party advertising platforms.

• Send marketing emails about products, launches, restocks, promotions and other Meniacc updates where permitted.

• Maintain accounting, transaction and business records.

• Comply with applicable legal and regulatory requirements.

3. Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to operate our online store and sell our products.

As part of operating our store, certain customer, order, device and transaction information may be processed through Shopify.

Shopify may process personal information in accordance with its own privacy practices and applicable data protection requirements.

4. Payments

We currently use third-party payment providers including:

• HitPay for credit and debit card payments.

• Atome for available instalment/payment services.

• Billplz for FPX and supported online banking payments.

When you make a payment, certain personal and transaction information may be provided directly to the selected payment provider in order to process and verify your transaction.

Meniacc does not intentionally store your complete credit or debit card details where these are collected and processed directly by the relevant payment provider.

Each payment provider may process your information in accordance with its own privacy policy and terms.

5. Shipping & Delivery

To fulfil and deliver your order, we may provide necessary personal information to our courier and logistics partners, which may include DHL, Shopee Express, Aramex, Teleport and other delivery providers.

Information shared for delivery purposes may include your:

• Name

• Delivery address

• Telephone number

• Email address, where required

• Order or parcel information

We only provide information reasonably necessary to arrange and manage the delivery of your order.

6. Marketing Emails

If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may send you emails regarding:

• New product launches.

• Restocks.

• Promotions and offers.

• Product updates.

• Other Meniacc news and announcements.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing emails.

Even if you unsubscribe from marketing, we may still send you non-marketing communications that are necessary in connection with your purchases, such as order confirmations, shipping updates, customer service responses and warranty information.

7. Analytics & Advertising

We use services including Google Analytics and Meta Pixel to understand how visitors use our website and to measure and improve our advertising.

These technologies may collect or receive information such as:

• IP address.

• Device and browser information.

• Pages and products viewed.

• Website interactions.

• Purchases or other actions taken on our website.

• Referral and advertising information.

This information may be used to measure website traffic, understand customer behaviour, evaluate advertising performance and provide more relevant advertising.

For example, Meta Pixel may allow us to measure whether someone who viewed or interacted with a Meniacc advertisement later visited our website or completed a purchase.

Google and Meta may process information collected through these technologies in accordance with their respective privacy policies.

8. Cookies

Meniacc.com uses cookies and similar technologies to operate and improve the website.

Cookies may be used to:

• Maintain your shopping cart and checkout.

• Remember website and currency preferences.

• Support website security and functionality.

• Understand website traffic and usage.

• Measure advertising performance.

• Support personalised or relevant advertising.

• Remember certain choices when you return to our website.

Some cookies are necessary for the website to function, while others may be provided by services such as Shopify, Google and Meta.

Depending on your browser and the controls available on our website, you may be able to manage or disable certain cookies. Disabling cookies may affect some website features.

9. Currency & Location Detection

Our website may use your IP address to estimate your location in order to display an appropriate currency or provide other location-related functionality.

Cookies or similar technologies may be used to remember your selected currency while you browse our website.

Information required for this functionality may be processed by Shopify or other third-party services that provide currency conversion or localisation features.

10. Customer Enquiries & Social Media

When you contact Meniacc through email, WhatsApp, Instagram, Facebook or other communication channels, we may collect and retain information you provide to us in order to respond to your enquiry and provide customer support.

Where you communicate with us through a third-party platform, such as WhatsApp, Instagram or Facebook, that platform may also process your information according to its own privacy practices.

11. Personalised Products

When purchasing a personalised or customised Meniacc product, you may provide information such as a name, initials, wording or other customisation details.

We use this information to create and fulfil the personalised product you requested and to manage your order.

Please avoid providing unnecessary sensitive or confidential personal information as part of your customisation request.

12. How We Share Your Information

We do not sell or rent your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

• Shopify and our website service providers.

• HitPay, Atome, Billplz and other payment providers.

• Courier and logistics providers.

• Google for analytics and related services.

• Meta for advertising measurement and related services.

• Email marketing and communication providers.

• Hosting, IT and security service providers.

• Professional advisers such as accountants, auditors or legal advisers where necessary.

• Government, regulatory or law enforcement authorities where disclosure is required by applicable law.

The type of information shared depends on the service being provided.

13. International Processing & Transfers

Meniacc is based in Malaysia, but some of the service providers we use may process or store personal information outside Malaysia.

This may include services used for e-commerce, payments, analytics, advertising, communications and other website functionality.

Where personal information is transferred or processed outside Malaysia, we will take reasonable steps to ensure that it is handled appropriately and in accordance with applicable requirements.

International orders may also require us to provide personal information to overseas courier, logistics or customs-related parties in order to deliver your order.

14. How We Protect Your Information

We take reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted or stored electronically.

15. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Process and maintain order records.

• Provide customer service.

• Manage returns, repairs and warranty claims.

• Maintain accounting and transaction records.

• Prevent fraud and resolve disputes.

• Meet applicable legal, tax and regulatory requirements.

When personal information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable requirements.

16. Your Personal Information

You may contact us if you would like to:

• Request access to personal information we hold about you.

• Correct or update inaccurate personal information.

• Withdraw from marketing communications.

• Raise a concern about how your personal information has been handled.

Certain information may need to be retained even after a request is made where retention is necessary for legal, tax, accounting, fraud prevention, transaction or other legitimate business purposes.

We may need to verify your identity before processing certain requests.

Please contact us at themeniaccclub@gmail.com.

17. Children's Privacy

Our website and products are not specifically directed at children.

We do not knowingly seek to collect personal information directly from children without appropriate consent where such consent is required by applicable law.

18. Third-Party Websites & Services

Our website may contain links to or integrate with third-party websites and services.

These third parties have their own privacy policies and practices. Meniacc is not responsible for the privacy practices of websites or services that we do not control.

We encourage you to review the relevant third party's privacy policy when providing personal information to them.

19. Disclosure Required by Law

We may disclose personal information where reasonably necessary or required to:

• Comply with applicable laws or legal obligations.

• Respond to lawful requests from government, regulatory or law enforcement authorities.

• Protect the rights, property or safety of Meniacc, our customers or others.

• Prevent or investigate suspected fraud, security incidents or unlawful activities.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology or applicable requirements.

The latest version will be published on this page together with the updated date.

21. Contact Us

If you have questions about this Privacy Policy, your personal information or how your information is handled, please contact us:

Meniacc Enterprise
11b Jalan 20/14, Taman Paramount, Petaling Jaya, Selangor

Email: themeniaccclub@gmail.com